Business Skills According to the Phases in the IT-Business-Life-Cycle

This overview shows what skills should be specially trained in each phase of the IT-business. These estimations are based on our years of experience – but they can, of course, vary for each company! According to our ► Mode of operation, each training is the result of an intensive collaboration with our clients. If you want to know more about how we arrived at these estimations, please ► contact us!

● low/middle intensive ●● intensive ●●● very intensive ○○○ Intensity is regardless of the phase

	Selected Phases in the IT-Business
Business Skills Module	Business Process Consulting	IT- Consulting	IT-System- Integration	Operate/ maintain
Communication Skills
۰ Successful Communication	●●●	●●●	●●	●●●
۰ Communication in an Intercultural Environment	○○○	○○○	○○○	○○○
۰ Convincing Presentations	●●●	●●●	●●	●
Team Skills
۰ Effective Collaboration	●●	●●●	●●●	●●
۰ Professional Facilitation	●●●	●●●	●●	●
۰ Constructive Conflict Management	●●	●●	●●	●●
Customer Skills
۰ Achieving Customer Acceptance	●●●	●●●	●●●	●●
۰ Customer and Service Oriented Thinking and Acting	●	●	●●	●●●
۰ Managing Complaints	●	●	●●●	●●●
Consulting Skills
۰ Modeling Business Processes	●●●	●●	●●	●
۰ Creating a Business Case	●●●	●●●	●●	●
۰ Carrying Out Special Customer Workshops	●●●	●●●	●●●	●
۰ Change Management	●●●	●●●	●●●	●
۰ Claim Management	●●●	●●●	●●●	●
Sales Skills
۰ Selling Consulting and IT-Services	○○○	○○○	○○○	○○○
۰ Competent Negotiation	○○○	○○○	○○○	○○○
Leadership Skills
۰ Carrying Out Difficult Employer-Employee Meetings	○○○	○○○	○○○	○○○
۰ Effective Leadership	○○○	○○○	○○○	○○○
۰ The First 100 Days in Management	○○○	○○○	○○○	○○○

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