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Business Skills Module: Carrying Out Special Customer Workshops

Examples of Use

Raising technical or functional customer requirements, representation of as-is concepts, development/presentation of to-be concepts and much more.

Contents

• Background: meaning of workshops for the consultants daily work

• Preparation:

• Reason, purpose, criteria for success, participants

• Taking into account the participants’ situations in the change process

• Selection of creativity/visualization techniques according to the aim of the workshop

• Developing an agenda and workshop process (procedure, aim)

• Procedure:

• Introduction: verifying the goal and purpose, rules, presenting the workshop process, explaining concepts, examining acceptance

• Main part: using interview techniques, activating participants, handling contributions from the workshop participants, using creative/visualization techniques, examining acceptance of the work results after each step, handling discontent

• Conclusion: securing results, next Steps, create action items, polling satisfaction

• Wrap-up: preparing documentation, communicating next steps

Results

The participants know the value of a workshop for the success of a project and how to gather targeted information and be able to encourage collaboration with the customer. 

Note: This module requires knowledge of the module ► Professional Facilitation, and for the elevation of the technical customer requirements, knowledge from the module ► Modeling Business Processes as prerequisites.

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