Business
Skills Module: Communication in an Intercultural Environment
Goal
IT-Professionals have long
held an active roll in globalization; their work takes place more and more in an
international circle. The goal of this module is to improve the cooperation and
collaboration among colleagues and customers from different cultures.
Examples of Use
Especially for
IT-consultants, who are (will be) sent to other countries for projects; all
IT-experts who work in multicultural teams.
Contents
Cultural
relationship to perspective, appraisal, and evaluation processes
Dimensions,
patterns and values of cultural differences
Stereotypes and
prejudices
Direct and
indirect communication
Perception and
interpretation of nonverbal signals
Early
recognition and resolution of potential conflicts
Results
The participants are aware
of the cultural imprint on their own thinking, feeling and acting. They see
differences as enrichment. They can deal with culturally unfamiliar behaviors
and situations.
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