Business
Skills Module: Modeling Business Processes
Goal
IT-consultants and
SAP-consultants should develop understanding of business consulting and be
placed in the position of breaking down as-is business processes and creating
to-be concepts.
Examples of Use
Always when a consultant
needs access to the technical level of the customer – from the user to the
responsible technician; when an IT or SAP consultant should be used more (also)
in business consulting; when IT/SAP consultants in a project can benefit from
the thought process and work methods of a process consultant.
Contents
Business
Consulting: active fields and current trends
What interests
a CIO, what interest other decision makers, what interests do other stakeholders
have?
Foundational
principles of the business processes
Process
improvement and redesign
Methods of
process modeling of the as-is processes
Methods for
creating to-be processes
Results
The participants
understand how process consultants work and where the can connect their existing
know-how and abilities. They are able to act as process consultants/business
analysts. As IT/SAP consultants, they can better translate the customer’s
technical requirements into business necessities and argue at the technical
concept level in the language of the process owner and user.
Comment
The contents are trained
using customer interviews and/or customer workshops based on standard examples
or an example from the business experience of the participants. Prerequisite for
this seminar are the contents of the ► Facilitation
module.
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