Business
Skills Module: Successful Communication
Goal
Teaching IT-Professionals,
whose training and occupational focus is in working towards technical solutions,
the foundation of successful communication with conversational partners in
professional daily life.
Examples of Use
Everybody needs these
skills! Mastering them is the prerequisite for all the specific communicative
competences such as e.g. advising, acquiring customer requirements, selling,
negotiating, and many others...
Contents
Basic models
and basic patterns of communication: knowing what takes place when we
communicate
Definition of
the factual and relational levels
Communicating
without words: body language
Understanding:
active listening; targeted questions
Being
understood: clearly communicating personal suggestions and ideas
Clearly
communicating complex (technical) information – also on non-IT-experts!
Addressing
critical and unpleasant topics
Giving and
accepting feedback
Persuasive
argumentation
Results
The IT-experts have
examined their communication behaviors in their occupational day to day life and
where and how they can improve them. They can tune themselves to different
conversational partners and have goal and partner oriented conversations.
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