Business
Skills Module: Claim Management
Goal
The consultants should be
placed in the position to effectively support the project-/claim- management by
professionally dealing with deviations from the scope and the reciprocal
additional demands resulting from them.
Contents
Definition of claim management
what is it and why is it important?
Claim management
strategies what does it generally entail, what claim management strategies do we follow in our company, in what projects and what does this mean
for me in real life?
Development of
claims what reciprocal demands can we have during a project?
The
change-request-form: layout, content, cases of application, and meaning for claim management
Preparation for
the demands of the contract partner how can we prevent that demands of our
company are made by the customer?
Prerequisites
for claim management how can we identify and document our own demands in a
timely manner?
Understanding
the roles knowing your personal roles and being consciously aware of the
approaches of decision makers and other stakeholders
Working out the
interests and options of the different stakeholders
Figuring out
the possibilities and creating a win-win situation
Results
The participants
experience a predefined independent from the client or project situation
claim management strategy in a project. They understand the departures from the
contract in the realization phase as soon as possible and follow the claims
resulting from these according to business criteria as well as to customer
satisfaction.
Note
This seminar requires
previous knowledge of the module contents ►
Facilitation
and ► Negotiating.
Claim management is experienced through case studies and role-playing.
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